Why do CGCs list USA, CANADA and WORLD?
CGCs will be shipped separately from your main package items, thus they incur a separate shipping fee. This is based on region and weights.
Last updated: August 15, 2019 17:36
I'm adding multiple CGCs can I combine shipping to decrease costs?
Yes, contact us when these are in your cart and we will provide a discount based on actual combined weight to your address before locking your order. Be sure to have EVERYTHING you want in your order before making this request, please.
Last updated: August 15, 2019 17:37
Why did this take so long?
A variety of factors. For one, Indiegogo functions vastly different than Kickstarter (which we were used to). In some ways this made for a more customizable experience for you, but when we began working and adding features into backer kit, it exponentially added skus. There were literally thousands upon thousands of options, each requiring us to manually enter in data such as add on costs, weights, etc. This, combined with us working to lower our shipping costs and building a warehouse to AVOID a lot of the mistakes we made on our Kickstarter campaigns… But now we are done and ready to go. We want to thank you all for your patience.
Last updated: August 15, 2019 17:42
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.